Frequently asked questions

 I am having difficulty submitting my receipt. What should I do?

• Try restarting your browser. If that doesn't work, you could try submitting from another browser or a different device. If you are still experiencing issues, please email us at consumersupport-cm@ourcart.com, and we will be glad to assist you further. 

 What options do I have to claim my rebate?

• You can claim your rebate offer through Paypal, Venmo, or an Amazon Gift Card.

 I don't have a smartphone. How can I submit a photo of my receipt?

• No worries, this is a web-based program. You can register and upload your receipt on a computer. You could also register from your regular cell phone and upload the receipt image through your computer. Our registration only requires an email address, a phone number, and a validation of your phone number.

 I chose Venmo as my rebate method, but it still doesn't show in my account. What should I do?

• Usually, Venmo transfers take a couple of minutes before they are visible on the account. We transfer the rebate to the phone number you registered with. If you did not get your rebate within an hour, please email us at consumersupport-cm@ourcart.com, and we will be glad to assist you further. 

 I accidentally registered with an incorrect email. Can you change it?

• It is not possible to modify the registered email address, but we will be happy to help you register again with the correct address. Please email us at consumersupport-cm@ourcart.com, and we will be glad to assist you further. 

 My receipt was rejected, and I don't know why. Can you help?

 Receipts can be automatically rejected for several reasons. To avoid issues when uploading your receipt, make sure:

• All the information on the receipt is clear and readable, including the retailer, date, time, total, product details, etc.

• The participating product and its price are visible.

• The receipt is not older than 14 days.

 If the receipt contains all the required information, but it's still rejected, you can log back into your account and send the receipt for manual review.

 My receipt was approved, but I got an incorrect rebate. What should I do?

• If you get an incorrect rebate offer, you can log back into your account and click on the "Incorrect rebate" link. We will review your receipt manually and approve the correct rebate for it.

 How long should I wait after submitting a receipt for manual review?

• Manual reviews should not take longer than 48 hours. If you did not get a result within 48 hours, please email us at consumersupport-cm@ourcart.com, and we will be glad to assist you further. 

 I submitted a receipt for manual review and did not hear anything back. What should I do? 

 When the manual review is complete, you will receive an SMS with a link to log back into your account to see the result. You can also check the status of the review   at any given time by login back into your account.

• If the manual review approved the submission, you will see a rebate offer for you to claim.

• If the manual review rejected the submission, you can either reupload the receipt or resend the current submission for another manual review. 

 If you encountered an issue with the manual review, please email us at consumersupport-cm@ourcart.com and we will be glad to assist you further.